Refund and cancellation information

Effective 17 October 2026. This page explains how cancellation and refund questions relate to this informational website. Browsing or preparing an enquiry does not create a payment. A question about an actual purchase must be assessed against that transaction and applicable consumer protections.

1. No website charge to reverse

autoeletricaprevauusa.online does not charge for browsing or preparing an enquiry. It has no checkout, payment form, subscription or deposit collection. Clicking a contact button cannot pay for a diagnostic assessment, reserve workshop time or authorize a repair. There is therefore no website enquiry fee to reimburse. If your question concerns an actual payment, identify the supplier, service and transaction; a charge made elsewhere must be examined in its own context.

2. Changing or withdrawing an enquiry

You may edit or discard an email draft before sending it. If an enquiry has already been sent, a further message can clarify the information or say you no longer wish to proceed. Sending that clarification does not prove it has been received. An initial enquiry is not a confirmed workshop booking, so withdrawing it differs from cancelling an appointment or work you have separately agreed to. Keep relevant correspondence and seek acknowledgement when the change is time-sensitive.

3. Separately agreed vehicle services

For a later service transaction with AUTO ELETRICA PREV AUTO LTDA, the agreed scope, authorization, work performed and payment records matter. A cancellation request can arise before work begins, while an assessment is underway or after completion; these are different situations. This page does not impose a universal cancellation fee or promise that completed work is automatically refundable. Review the relevant agreement alongside applicable consumer protections. It does not create an additional voluntary warranty or replace statutory remedies.

4. Information for a return or payment concern

Explain which vehicle and service the concern relates to, the date, the supplier and the outcome you are asking to have reviewed. Include an estimate, job or receipt reference if available and a way to reply. Describe whether the issue concerns authorization, an agreed price, work quality, a replaced part or a cancellation. Do not send complete card numbers, passwords or bank access credentials. Confirm an appropriate channel before supplying documents that contain additional personal or financial details.

5. Vehicle condition and relevant evidence

Record the symptom or concern as accurately as you can, including when it appeared and any relevant work already carried out. Keep the estimate, invoice and communications where available. A website enquiry cannot inspect the vehicle or determine the cause of a fault. Do not dismantle electrical components merely to support a complaint. If the issue could affect safe operation, obtain appropriate technical assessment before further use. Confirm arrangements before bringing a vehicle or sending a component to an address.

6. Assessment and timing

No automated cancellation, refund approval or reimbursement function operates on this website. The form does not determine whether a repair was authorized, satisfactory or eligible for a particular remedy. This page sets no unsupported response or repayment timetable; applicable legal requirements still govern an actual transaction. A proposed resolution should explain the service, amount if relevant and next steps. Opening an email draft is not an acceptance of a claim or confirmation that a payment has been reversed.

7. Mandatory consumer protections

Where Brazilian consumer law applies, statutory remedies for a service or product and any applicable withdrawal right remain available. Eligibility depends on the actual circumstances, including the way an agreement was made and the issue raised. This page does not establish a general 'no refunds' rule or require you to waive a claim. You can seek guidance from an appropriate consumer-protection body or other competent authority if a concern remains unresolved.

8. Contact and record of your request

Send written correspondence about a transaction to AUTO ELETRICA PREV AUTO LTDA, CNPJ 00.333.349/0001-45, at ESTRADA DO GALEAO, 571, JARDIM GUANABARA, RIO DE JANEIRO - RJ, 21931-383, Brazil. The website also prepares drafts to [email protected], whose delivery has not been verified. Keep copies and any appropriate delivery evidence; an unacknowledged draft is not proof of a completed formal request. The Terms of use describe the enquiry process, and the Privacy policy addresses the information involved.

Related information: Company details · Contact · Privacy policy · Terms of use.